Jannah Hotels & Resorts has signed a partnership agreement with ReviewPro, a guest experience and online reputation management platform, further strengthening the group’s approach to guest satisfaction and service quality across its UAE portfolio.
ReviewPro will be implemented across Jannah Hotels & Resorts’ portfolio in Abu Dhabi, Dubai and Ras Al Khaimah, beginning with Jannah Burj Al Sarab Hotel and Jannah Executive Hotel Apartments in Abu Dhabi, followed by a phased rollout across the group’s remaining properties.
The introduction of ReviewPro adds another layer to Jannah Hotels & Resorts’ existing approach to guest satisfaction, providing hotel teams with a centralized platform to monitor online reviews, analyze guest feedback and gain a clearer understanding of experiences across their respective properties.
Building on the Guest Experience
Across Jannah’s portfolio, guests have different needs and expectations, from business travelers and short-stay visitors to families and long-stay residents. Understanding these experiences remains an important part of how each property operates and delivers its services.
While guest feedback and personal interactions are already part of daily hotel operations, ReviewPro will bring additional value by consolidating insights from multiple channels into one platform, making information more accessible to hotel management and operational teams.
At Jannah Burj Al Sarab Hotel and Jannah Executive Hotel Apartments, where the rollout will begin, the platform will support the teams in reviewing feedback across key areas of the guest journey, including accommodation, housekeeping, dining, facilities and guest services.
Mark Whitlock, Managing Director of Jannah Hotels & Resorts, said:
“Our teams are already engaging with guests every day, listening to their feedback and finding ways to make their stays more comfortable and enjoyable. ReviewPro is an added value to that existing effort, giving our colleagues better visibility into what guests are saying across different channels.“
“For us, it is not about changing how we deliver hospitality, but about giving our teams another useful tool to support the personal service and attention to detail that our guests expect from Jannah. Every property has its own guest profile, and having a clearer understanding of those experiences will help our teams continue doing what they do best.“
Supporting Hotel Teams through Better Guest Insights
Beyond monitoring online reviews, ReviewPro will provide hotel management and operational departments with additional insights to support day-to-day service delivery and performance reviews.
By bringing guest feedback together in one place, departments including Front Office, Housekeeping, Food & Beverage and Guest Services will be better equipped to identify common trends, acknowledge positive experiences and address areas requiring attention.
The platform will also help recognize the contributions of team members and departments who consistently receive positive guest feedback, reinforcing the importance of personal service across Jannah’s properties.
The partnership complements Jannah Hotels & Resorts’ wider investment in hospitality technology, alongside ongoing developments in property management systems, digital guest services and hotel operations. Together, these initiatives are intended to provide teams with practical tools that support their daily responsibilities while maintaining the personal approach to hospitality that defines the group.